Refund Policy

Effective: 19 August 2026

Max Exam Lab subscriptions provide immediate access to digital educational services. Refund requests are reviewed fairly, consistently and in accordance with applicable consumer law.

Before requesting a refund

You may cancel renewal at any time through Dashboard → Membership → Manage subscription. Cancellation stops future renewal and normally preserves access until the current paid period ends.

Refund requests

Contact max.yamout.academic@gmail.com promptly with the account email, purchase date and reason for the request. Do not send card numbers or sensitive banking information.

Duplicate or incorrect charges

Duplicate charges, clear technical billing errors and unauthorised transactions will be investigated promptly with the payment provider.

Digital access already used

Where substantial Premium content has already been accessed, a refund may be limited unless required by applicable law. Nothing in this policy removes mandatory consumer rights.

Processing

Approved refunds are returned through the original payment method by Lemon Squeezy. Bank processing times may vary and are outside Max Exam Lab’s direct control.

Chargebacks

Please contact Max Exam Lab first so billing problems can be investigated. Fraudulent or abusive chargebacks may result in account restriction.